Cliff Lodge Guest House
Access Statement

INTRODUCTION

Kevin and Sue Hare, aim to cater for the needs of all who visit Cliff Lodge Guest House. We are situated mid way between Shanklin and Sandown and have direct access to the Cliff Path. We have 10 guest bedrooms, of which, 9 are used for guests and 1 is used for storage and when we have school groups' stay with us. We have 1 twin en-suite room on the ground floor, suitable for people who have difficulty with the stairs. We also have 2 family rooms - 1 on the first floor suitable for up to 2 adults and 2 children and 1 on the 2nd floor, which is suitable for 2 adults and up to 3 children (if 1 is in a cot). We also have 2 single rooms, 1 on the 1st floor and 1 on the 2nd floor.

PLEASE NOTE: ALL MEASUREMENTS ARE APPROXIMATE, MEASURED TO THE BEST OF OUR ABILITY AND ARE MEASURED AT THE WIDEST POINTS.

PRE-ARRIVAL

Information can be sent by post or email; enquiries can be made by letter, in person, email or telephone.
Our Access Statement is available upon request or is displayed on our website (www.cliff-lodge-isle-of-wight.co.uk).
We are approximately 100yds from Lake train station (the station consists of 1 line, a platform and a bus shelter.) Tickets are purchased from the guard on the train. Trains are ex-London underground Northern Line and are only 2-4 carriages long and being electric are fairly quiet. The train line runs from Ryde Pier to Shanklin and trains run 2 in each direction an hour they start at approx. 6am and finish at approx.11pm. There are bus stops for both directions in Lake High Street, approx half a mile away down a slight incline - obviously uphill on the return, where an excellent, if expensive, service is provided.
There are several local taxi services and some have accessible taxis if required.
Access to the beach is down an extremely steep slope but the beach is within about a 10 minute walk and is approximately half a mile. No vehicular access is possible except on Shanklin or Sandown beachfronts.
The whole of the guest house is non-smoking, for those that do smoke, ashtrays are provided on the patio, please ensure that front door is shut prior to lighting up.

ARRIVAL & CAR PARKING FACILITIES

Guests are requested to tell us of their expected arrival time so that we can be sure we are here to welcome you.
We have our own car park at the rear of the building. This is where the access road (Brownlow Road/Araluen Way PO36 8PA) to us leads, as Cliff Path is just a footpath. The car park has space for at least 8 cars. Many of our guests come by train so there are normally plenty of spaces to choose from. The car park is well lit at night and is a smooth concrete surface on a slight incline. There are no designated disabled bays and spaces cannot be reserved.
Please park along right hand side of car park first. Spaces are marked to an adequate size to enable normal access to each side of car.
We are able to assist guests with their luggage if required.
A footpath of crazy paving to the right of the house (sign posted) is used to reach the front of the house, which is the only entrance. (The door in the car park side is not for guests use.) This is also well light at night.

MAIN ENTRANCE AND RECEPTION

The front door has a bell to the left hand side of the door at a height of 147cm.
The entrance is well lit at night.
There is 1 step into the hallway - no ramp is available, but we are happy to help guests should anyone require it. The height of the step is 20cm and the door is 90cm wide.
The front door is always locked, please use the bell upon your arrival and at other times your key. Front door keys are provided along with your room key and access is available at all times. Please ensure that the door is shut when going out and also to be considerate with noise levels to other guests. In order to open the door the key is placed in the top lock and turned at the same time as pushing down on the lower handle (the lock is 154cm high.)
The hallway floor is level throughout and is carpeted.
The reception hall is approx 840cm long by 180cm at its widest. A reception desk is at the end of the hall under the stairs, the height of this is approx 105cm.
Upon arrival if a booking form has not been completed then a registration form will need to be done. Any balance of payment is due on arrival by cash or cheque only. (Cheques payable to Mr K Hare.) We will then explain our facilities to guests and show them to their rooms.
Near to the desk is a doorway through to owner's private quarters. This is pointed out to guests upon arrival - there is a bell to ring should assistance at anytime be needed, this is at a height of 144cm.

PUBLIC AREAS - INTERNAL

The guest lounge and dining room is accessed via the hallway on the ground floor. The doorways are 73cm. Ground floor twin room is next to reception desk, doorway is 73cm wide.
The lounge and dining rooms are both carpeted - dining room being short pile and lounge being long pile. Various sofas and chairs - some hard backed higher chairs and some average armchairs, are for guests use in the lounge as well as several small tables.
There is a TV as well as a video and DVD player. A small selection of videos/DVDs are for guests use in the boxes under the TV.
There is an emergency evacuation procedure by the doorway in each room. French doors in both rooms are to be used if access to front door is blocked in an emergency - key to each is next to the doorway in each room.
The stairway leads up from the hallway to the subsequent floors. Stairs are approx 22cm deep, 18cm high and 75cm wide and there are 14 of them to the first floor. There are 14 stairs up to the 2nd floor and they are approx 22cm deep and 18cm high and 63cm wide, although they do turn back on themselves so step widths do vary on the turn.
There are no public toilet facilities within the guesthouse.
Whilst we do not have a bar, we are licensed. There are bar lists in the lounge and guests should knock/ring on our door for service.

DINING ROOM

Breakfast and evening meals are served in the dining room. The doorway is 73cm wide. There are 8 tables in the dining room and an appropriate number of chairs. The chairs do not have arms and are 42cm high and 43cm wide. The tables are all the same height - 172cm with small legs in each corner and are 2 different lengths, which are used according to the party size.
For children we do have 2 high chairs that are available if requested.
Either menus are provided or Sue explains the daily choices, depending upon the time of year.
Breakfast menu runs on a 3-day rota, with sausage, egg and bacon available every day and 3 other items changing daily.
Alternative breakfasts are available - details are in folder in the rooms or on the reverse of the menu but these need to be ordered the day before.
Cereals/fruit/yoghurts (as appropriate to season) are self-service at a table in the window. Guests also make their own toast here too; brown and white bread is provided and 2 toasters. Tongs are also provided in order to remove the toast from the toaster.
If guests are unable to help themselves help can be given.
Cooked breakfast, teas/coffees and juices are waitress service.
If special diet details are provided in advance we can cater as much as possible for them. i.e. vegetarian, coeliac etc.
Please notify us if you have any allergies.
Child cups and small cutlery are available on request.
Evening meals are available Sunday-Wednesday during mid and high season and any day that we are able to during low season.
Menus for dinner are placed on a board in the hallway by the front door for guests to decide if they want to eat in or not. Orders must be placed by the end of breakfast of that day if an evening meal is required.
A copy of the menu is given to guests for them to make their selection on.
Meals are served between 6 and 7pm, a time must be booked and that is what time the meal will be ready.
Drinks are served at the table and bar lists are available at the table.

LAUNDRY

There are no laundry facilities available on the premises but there is a launderette in Shanklin near the station, please ask for directions if required.

SHOP

The nearest shopping facilities are in Lake High Street, approx 10 mins walk/half a mile away. There is a co-op, newsagent, pharmacy, post office, fish and chip shop, 2 Chinese takeaways, 1 Indian restaurant/takeaway and 1 pizza/kebab shop.

LEISURE FACILITIES

The Heights Leisure Centre is within approx 15minute walking distance - up a hill. This offers swimming, gym, squash courts and exercise classes. A children's swing park is opposite the centre too.

BEDROOMS

The house is centrally heated throughout. The radiator in each bedroom can be controlled individually by the thermostat controls at one end.
An emergency procedure notice is placed by the door in each room.
All rooms have windows that can be opened, those on the first floor at the front - rooms 1 & 2 are sash windows and can be opened top and bottom, sometimes they are a little stiff, but do work if wiggled. All other windows are double glazed units.
All beds are made with duvets, sheets and blankets can be provided upon request.
All bedrooms have fitted carpets and are level throughout.
Two pillows are supplied per person (except for children's beds where it is 1); extra can be supplied if needed.
One spare blanket and 1 spare pillow are provided in a zipped bag either in the wardrobe or under the bed.
Each room has a hospitality tray with tea - normal, green, fruit and earl grey, coffee, hot chocolate, horlicks, sugar, milk portions (if fresh milk is required please ask), biscuit and 1 bottle of water per adult or older child.
A hair-dryer and clock radio is in every room. There is a central pendant light in each room.
All doorways are the same size being approx 73cm with the bathroom doors being approx 56cm wide.

First floor rooms as follows:

Room 1 - This is a double room and overlooks the front. There is a 5ft double bed, which has a height of 53cm. There is an en-suite shower room with a doorway of approx 56cm. The step into the shower cubicle is 20cm. There is unit consisting of 2 small wardrobes, dressing table with large mirror and drawers. Two bedside drawer units with lamps on each are provided. There is also a non-working fireplace. A high backed chair is provided at the dressing table. Large mirrors adorn the front of the wardrobes.
Room 2 - This is a double room and overlooks the front. There is a 4ft 6inch double bed that has a height of 55cm.
There is an en-suite shower room, and the step into the shower cubicle is 17cm the flooring is vinyl. In the room is a built in deep wardrobe, a chest or drawers with large mirror, a smaller tall chest of drawers and a bedside drawer unit. Each bedside has a lamp. There is also a full-length mirror, and storage space under the bed, a folding high backed chair is in the wardrobe.
Room 3 - This is a double room. There is a 5ft double bed which has a height of 53cm. There is an en-suite shower room and the step into the shower cubicle is 19cm and the flooring is vinyl. In the room is a built in wardrobe, a dressing table with drawers and a bedside drawer unit on either side of the bed together with a lamp on each side. A high backed chair is at the dressing table with a large mirror and a full-length mirror is in the room.
Room 4 - This is a family room. There is a 5ft double bed with a height of 53cm and a set of bunk beds which are 3ft wide, the bottom bunk being 50cm and the top bunk being 132cm off the floor, underneath is a storage area. There is a remote controlled TV/video unit. This has an en-suite shower room with a shower cubicle with a step height of 19cm the flooring in here is carpet. There is a built in wardrobe and a dressing table with drawers and a high backed chair as well as a small mirror. There is also another chair in the room along with a full-length mirror. On each side of the double bed there is a bedside unit with cupboard/drawers and a lamp and there is 1 small unit next to the bunk bed with a lamp.
Room 5 - This is a double room. There is a 5ft double bed, which has a height of approx 53cm. There is an en-suite shower room, which is carpeted, and the height of the step for the shower cubicle is approx 16cm. The room has a built in wardrobe, a dressing table with drawers, a very large mirror and a high backed chair. There is also a bedside cupboard on each side with a lamp on each. There is a full-length mirror as well.
Room 7 - This is a single room (approx176cm wide and 350cm long). There is a 3ft single bed, with storage in cupboards underneath as well as a chest of drawers with a lamp on and a small built in wardrobe which houses a directors chair. There is a full-length mirror. This part of the room is carpeted. This is the only room that does not have a full en-suite. One end of the room provides a basin and shower cubicle - height of shower cubicle step is 18cm. This part of the room has vinyl floor covering. Between the 2 sections of flooring is a carpet bar. The toilet for this room is across the hallway. The toilet has a lock on the inside and a key with which to lock it from the outside - as it is solely for the use of room 7.

2nd Floor rooms as follows:

Room 8 - This is a single room. There is a single 3ft bed approx. height 57cm with storage space beneath it. There is a chest of drawers with a small mirror as well as another cupboard plus the bedside table cupboard/drawer unit, along with a built in wardrobe. A high backed chair is provided and a full-length mirror. This room provides a view over the garden and an ability to see the sea, providing it is not cloudy - as sea and sky then appear as one. The en-suite shower room has a step into the shower cubicle of 20cm and the floor covering is carpet.
Room 9 - This is a family room. There is a double 5ft bed, height approx. 53cm with bedside cupboards with lamps on either side. Then either 2 2ft 6inch single beds or they are made up as bunk beds (this depends of age of children/use of the room). If a cot is required it can be used in this room if beds are in bunk position. (Cot sheets are not provided, but a charge for under 2's is not made). Either between the 2 beds or next to the bunk bed is a drawer unit with a lamp on. There is also a built in wardrobe and a large dressing table with drawers, a small mirror and a high backed chair, as well as a full-length mirror. This room provides a wonderful view over the rooftops to the Downs on one side as well as a view of the sea - providing it is not cloudy, as you then cannot tell the difference between sea and sky, on the other. This room has a remote controlled TV and video. There is an en-suite bathroom, which is carpeted and has a small bath (approx 52cm wide x 118cm long and 53cm high), which has a shower over, and a shower screen. A rubber mat is provided for safety.

GROUNDS AND GARDENS

To the front of the property we have a patio area with seating and a large garden with a variety of shrubs, flowers and vegetables. Guests are welcome to sit in the garden on the various seats provided. The end of the garden path provides direct access through a gate to the Cliff Path with wonderful views over Sandown and Shanklin Bay. This gate is locked at approx 10pm and not re-opened until 8am, access to the property can be gained via the alleyway a couple of doors down which brings you out into the road at the back of the property). There is a level, crazy paved patio outside the front door with seating available and then the rest of the garden is on a slope with a concrete path running the length of it. In order to reach the rest of the garden there is 3 steps (approx. 17cm high and 116cm wide). The rear of the property - where the car park is and the vehicular access is concrete on a slight slope away from the house with a flower border to one side along with a variety of planted up pots.

ADDITIONAL INFORMATION

Children of all ages are welcome here at Cliff Lodge, we do ask guests to be considerate of others and not allow children to run around the house. If they are very disruptive/noisy at meal times, please remove them from the dining room.
Some toys are available to borrow in the guest lounge. These should be returned neatly after use.
Mobile phone reception is normally pretty good from all rooms.
There are fire extinguishers by the front door, on the 1st landing and the 2nd floor landing.
The fire alarm is a very loud continuous ring (sounders and smoke detectors are in each room). If guests need assistance in an emergency (i.e. hearing/sight/movement impairment) please ensure that we are told upon arrival and we will do our best to help should the need arise.
An assortment of leaflets about local attractions/events is provided in the hallway and lounge.
There is a folder in each bedroom providing guests with information on Cliff Lodge, the owners and the surrounding areas. If further information/help is required please let us know.
Small amounts of special dietary requirement food and/or medicines may be stored in our fridge, as long as it is labelled, in date and in the original container. No other food or drink will be stored.

CONTACT INFORMATION

For Medical Attention nearest Drs surgery is at Lake Hill, approx half a mile away. Tel 0844 477 3001 details and directions are in room folders dentist is also listed in folder.

FUTURE PLANS

We plan to refurbish all rooms including replacing carpets in the bathrooms with vinyl as and when they require it and time and money allow - this process has been started since our arrival in 2006.

The garden is an ever-changing project, again as time, money and seasons allow.

IF ANY FUTHER INFORMATION IS REQUIRED PLEASE DO NOT HESITATE TO CONTACT US.

Created on 30th April 2009.